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Delivery & Returns Policy

Delivery

Attends offers two delivery options.   

 Next day delivery - all orders placed before 2pm will be delivered the next working day (Excluding weekends).  

 For standard deliveries please allow 3-5 working days. 
International orders please allow 7-10 working days before contacting us

All UK orders, as per royal mail rate's
We will email you when your order has been dispatched.

If you have not received your order, please contact us quoting your order number.

Returns, Refunds and Cancellations Policy

If you no longer require a product please contact our Customer Service Department at attendslifestyles@attendshealthcare.com providing full details including the nature of the problem, your name and contact details.

Refunds can only be made if goods are returned to us in the original condition with all packaging intact.

Your order may be cancelled before notification of dispatch in which case a refund will be given. After notification of dispatch, the order may only be refunded according to the details below.

If you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. An administration charge of 8.00 will not be refunded. Your statutory rights are not affected.

Faulty returns must be sent back for inspection using our correct postal address (as below). If found to have a manufacturing defect you will be offered a refund or exchange.

Please note that The Post Office may reject any package that is not adequately wrapped.

Please include all information regarding your order and fault. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)

Should you need to return your goods, you will need to pay for the return postage.

Please send your goods to out warehouse at the following address:

Returns Department,

Attends Lifestyles,

Unit 22 Monckton Road Industrial Estate,

Wakefield,

WF2 7AL

Please note, if you require an exchange, outbound shipping charges will apply. Please note you will only be entitled to a refund or exchange within 28 days from the receipt of goods.